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This policy lets you know what happens to any personal information you give to us, or that we may collect from you. <\/span><\/p>\n Consent to this Privacy Policy<\/b><\/p>\n When you use or access our services and Studios, you agree to the terms and conditions of this Privacy Policy, so please do take the time to read it.<\/span><\/p>\n Changes to this Privacy Policy<\/b><\/p>\n We may change this policy from time to time, depending on changes in the law and our internal privacy processes. We encourage you to check it from time to time when you visit our website.<\/span><\/p>\n Who we are, and how to contact us about data protection<\/b><\/p>\n Ten is the trading name of Ten Health & Fitness, which has sites across London. We are a data controller of your personal data.<\/span><\/p>\n We have a dedicated data protection officer (DPO) who you contact with any questions regarding our privacy policy by emailing <\/span>dpo@ten.co.uk<\/span><\/a><\/p>\n Page Contents:<\/strong><\/p>\n <\/p>\n What kind of personal information we collect: <\/b><\/p>\n <\/p>\n For more information please refer to MindBodyOnline\u2019s Privacy Policy<\/a><\/span>\u00a0and Security Policy<\/a>\u00a0<\/span><\/p>\n <\/p>\n Sources of personal information about you<\/b><\/p>\n There are a number of ways in which we receive personal information from you:<\/p>\n <\/p>\n Physiotherapy at Ten<\/b><\/p>\n As part of patient management, your Physiotherapist will communicate with your referring consultant\/GP, and if required, will make referrals to a Consultant\/GP as part of your ongoing treatment. Personal information (name, DOB, address, email, phone) will be included as part of this communication. This will be shared via the following mediums, post, email or egress switch. This will be communicated with you beforehand. <\/span><\/p>\n If you do not not wish for your Physiotherapist to do this, please inform him or her directly.<\/span><\/p>\n <\/p>\n The Ten website <\/b><\/span><\/p>\n Cookies<\/strong> – We collect Cookies from you when you visit our website. These are small text files that are downloaded onto a computer, tablet or mobile device when someone visits a website. They allow the website to recognise that visitor\u2019s device and store some information about the visitor\u2019s preferences or past actions on our site.<\/p>\n We collect cookies so we can analyse how you and others use our site so we can improve it for you and understand our business.<\/p>\n You can switch off cookies off in your browser. We also offer the ability to switch off cookies at the bottom of our website – however that will only apply to cookies collected by us, and not from other sites.<\/p>\n For more information on how we use cookies please see our Cookie Policy<\/a>.<\/p>\n Registering and your ten.co.uk account<\/strong><\/p>\n When you register an account with ten.co.uk all personal data is processed and stored by MindBodyOnline and by registering with ten.co.uk you agree to to their Privacy<\/a> and Security Policy<\/a>.<\/p>\n We use personalised software which is powered by MindBodyOnline to collect your data when you register on our website. The security of that collection is also reliant on the security of MindBodyOnline API whose Security Policy<\/a> you agree to when you register with ten.co.uk<\/p>\n <\/p>\n Our Personal Data Philosophy<\/b><\/p>\n We follow industry agreed best practice on data collection, processing and storage for any data we collect from you and we only collect it if it is necessary to provide you with one of our services or if we think it will help us improve our service to you.\u00a0\u00a0<\/span><\/p>\n We never buy information about you, or anyone else. <\/span><\/p>\n Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime) or <\/span>for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.<\/span><\/p>\n Our policy is not to share data unless necessary to manage your bookings with us \u2013 for instance with <\/span>third party platforms as detailed here (anchor link to third parties.)<\/span><\/p>\n We never have, and never will, sell our clients’ data.<\/span><\/p>\n What we use your personal information for and the legal grounds for doing do:<\/b><\/p>\n Where it is needed to provide you with our products or services, such as:<\/b><\/p>\n <\/p>\n Where it is in our legitimate interests to do so, such as:<\/b><\/p>\n <\/p>\n To comply with our legal obligations<\/b><\/p>\n Although we do not make it compulsory to give us every item of information we ask for and will always make it clear what information is and isn\u2019t optional, the more information you volunteer (and the more accurate it is), the better we can tailor your experience with us.<\/span><\/p>\n Please note: if you withhold information from us relating to any injuries, medical conditions or other issues that could affect your ability to exercise or to perform specific exercises safely, we cannot be help responsible or liable for any injuries you suffer as a result.<\/p>\n Third Party Vendors<\/b><\/p>\n At Ten Health & Fitness we don\u2019t share your data with any third party other than platforms and technology utilised to service our business.\u00a0<\/span>We have no control over, and are not responsible for, third parties\u2019 collection, use and disclosure of your Personal Information. <\/span><\/p>\n Below details the third parties we share personal data with and why \u2013 and links to their Privacy Policies and Security Policies (where relevant)<\/span><\/p>\n <\/p>\n\n
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