{"id":20828,"date":"2020-04-23T13:18:52","date_gmt":"2020-04-23T13:18:52","guid":{"rendered":"https:\/\/www.ten.co.uk\/?p=20828"},"modified":"2025-02-21T12:42:02","modified_gmt":"2025-02-21T12:42:02","slug":"online-physiotherapy-faq","status":"publish","type":"post","link":"https:\/\/www.ten.co.uk\/online-physiotherapy-faq","title":{"rendered":"Online Physiotherapy FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

I was having Physio before the lockdown started. What happens if I don\u2019t continue my treatment?<\/h3>\n

If your underlying condition is something that requires Physiotherapy<\/a> to fix, it is unlikely to get better on its own. You may find it stabilises, particularly if you continue to follow the programme your Physio gave you, otherwise it could also deteriorate and any progress you\u2019ve made may be lost.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

If I can\u2019t go to my Physio at the moment, will online sessions still be effective?<\/h3>\n

The short answer is yes.<\/p>\n

Our approach during an online consultation via Zoom, WhatsApp video or other video platform is very similar to a face-to-face session.<\/p>\n

We\u2019ll still diagnose you the same way. We\u2019ll ask you a number of specific and targeted questions about your symptoms \u2013 including how they present themselves, any movement restriction or stiffness, and the pain levels you may be experiencing. This will help us understand the likely cause and identify any contributing factors.<\/p>\n

This is followed by a process of objective physical testing and observation, to confirm a diagnosis, and agree a pathway forward to resolve the issue. These tests are injury-specific and will include an assessment of movement patterns and imbalances and reproduction of pain symptoms. This can generally be done effectively via video.<\/p>\n

In terms of treatment, 80% of rehabilitation is actually strength and conditioning work \u2013 applying specific exercises in a specific way at a specific time. You don\u2019t need to be in the same physical spaces as your Physio for them to manage your rehabilitation effectively.<\/p>\n

Your Physio can still prescribe the necessary exercises, and with Zoom or a similar platform they can demonstrate them to you, and watch you doing them yourself, to make sure you\u2019re performing them safely and effectively – just as they would in the clinic.[\/vc_column_text][vc_empty_space height=”40px”][vc_single_image image=”20833″ img_size=”full” alignment=”center”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

I\u2019ve been having Physio elsewhere, but my clinic has now closed.<\/h3>\n

That\u2019s not a problem. We\u2019re happy to treat you. If you want to have sessions with us but still go back to your previous Physio when they reopen, that\u2019s OK, too.<\/p>\n

We\u2019ll even write a report that you can take with you. It will detail the treatment programme we put in place, and the improvements you\u2019ve made as a result, so that you can pick up with them where you left off with us.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

Are you taking on new Physio clients or just continuing to treat those who were coming to you beforehand?<\/h3>\n

We\u2019re definitely open for both. In fact, we\u2019re seeing a number of new clients, some coming to us directly, others are referred by their doctors, consultants or clinicians.<\/p>\n

One of the side-effects of so many people working from home is the rise in back and neck pain. For many people the home office is anything but an office. They\u2019re working hunched over kitchen tables, slouched on sofas, or from any other convenient, but inevitably unergonomic spare bit of space they can find. The impact on postures and supporting joints and musculature, and the resulting pain and dysfunction is inevitable.<\/p>\n

The other issue we\u2019re seeing more of now is from people who\u2019ve used the current situation as motivation to start (or restart) exercising more regularly. Whether that\u2019s running, cycling or home workouts, its common to experience some joint pain 4-6 weeks in. Treated promptly, its effects can be minimised. Left untreated it can lead to more significant injury and pain and bring your new regime to a grinding (and painful) halt.<\/p>\n

Our Physios have a breadth of experience treating both postural and sports-related conditions.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

Can I get online Physio sessions on my health insurance?<\/h3>\n

Yes. All major PHI providers have agreed to fund these sessions. At Ten we treat clients covered by Bupa, Allianz, Axa, WPA and Cigna, amongst others. Please see our website for full details<\/a>.<\/p>\n

Of course, we\u2019re also treating self-paid clients too.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

Is an online Physio session as good as a face-to-face session?<\/h3>\n

Obviously, it\u2019s not the same, but it can be as effective. Don\u2019t forget, you\u2019re pretty much face-to-face on Zoom anyway.<\/p>\n

Your Physio won\u2019t be able to deliver the hands-on element of your session, but he or she can show you how to do some specific stretches or tissue manipulation work yourself, using a foam roller, a spiky ball or something similar.<\/p>\n

Other than the small talk that often happens while you\u2019re face down on the physio couch, the rest will be pretty similar.<\/p>\n

Your Physio use most of the same techniques to diagnose the underlying cause of your condition or injury. He or she will still prescribe and demonstrate the strengthening or mobility exercises you\u2019ll need to do to resolve the problem. They will still watch you carefully while do them, and will give you any tips and cues that you\u2019ll need to make sure you\u2019re performing them correctly and effectively. They\u2019ll still be able to monitor and measure your progress and adjust your programme as you improve.<\/p>\n

And lastly, they will still follow up with your home rehab programme and liaise with your referring clinician, surgeon or consultant whenever necessary.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

What are other clients saying about online sessions?<\/h3>\n

The majority of the feedback we\u2019ve received is very positive<\/p>\n

Pretty much everyone we have spoken to has told us that they value being able to keep progressing with their recovery. Particularly when they might not have had access to Physiotherapy otherwise.<\/p>\n

Most were \u2013 understandably \u2013 a little uncertain about how it would work beforehand. But having tried it, but the overall response has been that clients are surprised and impressed at how well the sessions actually work, what we\u2019ve able to cover, and what the follow-up has been like.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

What are the doctors, consultants and clinicians who refer patients to you saying about online consultations?<\/h3>\n

They\u2019re really happy that we\u2019re able to do this. From the feedback we\u2019ve received, they appreciate that it allows and supports their patients\u2019 recovery, and enables continuity of care with the cases that we have in common.<\/p>\n

They also see it as the ideal opportunity for busy people to take some time to focus on themselves and to get problems resolved \u2013 particularly when they have time on their hands.[\/vc_column_text][vc_empty_space height=”40px”][vc_single_image image=”20835″ img_size=”full” alignment=”center”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

What equipment do I need for an online Physio session?<\/h3>\n

You will need to be able to take part in a Zoom or WhatsApp video call, so you\u2019ll need a computer, tablet or phone, and a stable internet connection.<\/p>\n

You\u2019ll also need to have enough space around you to move about (around 2.5m square is fine) as your Physio may need to observe you while you perform some simple movements or exercises.<\/p>\n

However, you don\u2019t need any fitness or specialist physiotherapy equipment. Your Physio will be able to design your programme around whatever you have available at home.[\/vc_column_text][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

Something\u2019s hurting, but I don\u2019t know whether it will need treatment or will go away by itself.<\/h3>\n

We can help. We offer 15-minute consultations for just \u00a325.<\/p>\n

It\u2019s usually plenty of time for us to help you understand what the likely cause is, explain what treatment \u2013 if any \u2013 is needed, and if not, what you can do to ease it yourself.<\/p>\n

If it does need treatment, we can get you on the route to recovery. And if it doesn\u2019t, it\u2019s a small investment in gaining some peace of mind.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”#dee1e2″ up=”30″ down=”40″][vc_column_text]<\/p>\n

\n

Bookings and\/or more information<\/h3>\n

If you\u2019d like to arrange a Physio session or have questions that aren\u2019t covered above, please email info@tenphysio.com<\/a> and we\u2019ll get back to you as soon as possible.<\/p>\n<\/div>\n

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Online Physiotherapy sessions can seem a strange idea, particulary when their mental picture of Physio is all about hands-on tissue and joint manipulation. While that\u2019s often part of a treatment plan, many conditions can be diagnosed and treated successfully without it. 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